You can define your property's cancellation Policy by choosing any of pre- defined templates or you can create your own customized cancellation policy. (You can do this under the section 'Cancel Rules' of the 'Property Tab)
Pre-Defined Templates
Free Cancellation Upto 24 Hours- If the booking is cancelled 24 hours before check-in,the guest will get the full refund. However, if it is cancelled within 24 hours of check-in, or it's a 'No Show',the guest will not get the refund.
Free Cancellation Upto 48 Hours- If the booking is cancelled 48 hours before check-in,the guest will get the full refund. However, if it is cancelled within 48 hours of check-in, or it's a 'No Show',the guest will not get the refund.
Free Cancellation Upto 72 Hours- If the booking is cancelled 72 hours before check-in,the guest will get the full refund. However, if it is cancelled within 72 hours of check-in, or it's a 'No Show',the guest will not get the refund.
You can create your own customized cancellation policy as well, in which you can decide the cancellation charges on a percentage basis or on a night basis.You will have to choose the number of days prior to check-in for which you want to offer free cancellation and create charges for the bookings cancelled after that.
Click here to create/update your cancellation policy.
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